Customer Success Stories

How a Medical Software Company Improved Project Work

Challenges

Manual project management

Interaction on tasks in the company was tied to the exchange of emails. Since not all employees had access to the chain, something was getting lost, and it was complicated to keep track of changes.

Solution

Project Tracking
For Medlink, it was very easy to start using the Birdview PSA solution. Now all team members can track the progress of any project and task, and the manager decides which project to give access to.
Customization
The Medlink team created a set of permanent projects and assigned tasks under each project. Projects are driven by user authorization, which helps a lot for outsourcing development.

Results

Birdview PSA (formerly Easy Projects) helped Medlink solve most of their problems. It gave them the ability to better control all projects and see progress and comments. Also, now they could give user authorizations for each project and use built-in reports. It’s very structured and easy to learn. They have about 12 people using the tool.

Birdview PSA saves a full day of labor per month for Medlink. Also, it serves the company’s purposes without spending additional time on training, provides accessible and visible tracking, and good customer support.

For over two decades, Medlink Computer Sciences LLC has been providing a full suite of software solutions to the medical billing community. With a scalable and configurable platform, Medlink provides end-to-end systems from data capture through billing to data analytics. These solutions support the full revenue cycle, providing easy-to-use functionality and actionable insights.

Industry
IT and Services
Team Function
Operations & Product Development
Employee Size
12

What was replaced

Emails

1

full day of labor saved every month

we didn’t have to spend any time on training

“We evaluated about five project management products before we decided on Birdview PSA. We liked that it is very user-friendly, has an easy learning curve, and is very intuitive – we didn’t have to spend any time on training.”

Irina Tkach

Business Analyst

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