Customer Success Stories

Over 80% of tasks completed within schedule and on budget

Challenges

Dispersed workflow

The work was dispersed among different systems and manual methods, so efforts were not being captured properly. Brooks Life Sciences needed a project portfolio, reporting, and time tracking solution in one.

Solution

Customization
IT departments often need fully customized solutions. One of the company's goals was to focus on development rather than day-to-day operations. The Birdview PSA team was always on call, helping to tailor all processes and tools to Brooks Life Sciences' needs.
Business Intelligence
A fundamental step in building the new workstream was to collect and apply all the data Brook Life Science was able to provide. Based on the insights they received, the company was able to redesign its time and workload management system and establish a workflow.
Time Tracking
A fundamental step in building the new workstream was to collect and apply all the data Brook Life Science was able to provide. Based on the insights they received, the company was able to redesign its time and workload management system and establish a workflow.
Resource Loading
Proper resource management provided the company with the required agility in processes and brought it closer to visibility. The team was able to relieve the team and understand where reinforcement was needed.

Results

Birdview PSA (formerly Easy Projects) quickly and seamlessly embedded itself into Brooks Life Sciences’ diverse team, centered it, and became key to an early success story. One of the important points was the availability and quality of technical support, so necessary for a large development team. Brooks Life Sciences project manager notes that support is always available for questions, and someone is always willing to help them configure the system to suit their needs. Tracking systems and data are distributed seamlessly to the PC and through the mobile app.

Now that Brooks Life Sciences’ development department is using Birdview PSA, they have gained full visibility and saved up to 500 hours on operations per year. It has helped them secure funding for two additional FTE support specialists and allowed developers to focus more on developing new features rather than supporting day-to-day operations. As a result, they have accelerated the turnaround time for requested new features, resulting in improved development quality.

The global leader in automated sample management for drug discovery and biostorage applications. Brooks provides an unparalleled experience in automated compound, biological storage, and sample processing solutions. With the largest installed base, over 230 stores, Brooks’ systems manage over 1 billion samples worldwide.