SES Increased Annual Revenue by 10% and Profits by 15%

Solution

• Project tracking

  SES tracks a number of metrics to stay on top of how likely projects are to meet their deadlines and stay within budget. The metrics include target, estimated, and actual project profitability, cost performance index (CPI), and schedule performance index (SPI). Metrics like SPI allow SES to understand whether their projects are ahead or behind, giving teams considerable planning capabilities for when they can expect setbacks, allowing them to adjust deadlines or allocate more resources to a certain area. Teams can also look at past data on this metric to get a good idea as to how long tasks might take.

• Business Intelligence

  SES uses BI-powered reporting to monitor metrics on project profitability to maintain company-wide profitability. For example, comparing the target, estimated, and actual project profitability, as well as comparing profitability by other criteria such as project, team, and manager, allows SES to understand where budgeting issues may be arising from and how to resolve potential inefficiencies in workflows.

• Resource management

  Team members can track their own development within their role, allowing them to see personal milestones and achievements, creating a sense of accomplishment, thus increasing morale and employee satisfaction. For example, SES staff use the software to track how much more efficient they become since they can compare themselves to past projects. They are able to download their timesheets and track the improvement on various tasks, such as time spent completing an inventory spreadsheet.

• Resource loading

  SES is able to gain real-time insights into the capacity of their team members and thus make sure that they are not overloaded. With the Birdview PSA resource planning features, the staff is able to review their task list and priorities at least weekly and ensure they have sufficient time allocated to complete each task. This means they can adjust their schedule and never allow themselves to become inundated with too much work to complete in too little time.