Moving Past Band-Aid Solutions: Scaling Processes

Summary

In today’s episode, John speaks with Kai Fahrion, Co-CEO at Zeno, a residential solar solutions provider that delivers comprehensive, turn-key solutions to homeowners across Canada.

Today’s topics are:

Proactive process improvements over band-aid solutions
The pitfalls of a reactive micromanagement-based process
Why KPIs matter when measuring process improvements

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About the show

When Spreadsheets Hit the Fan is a podcast for leaders in fast-growing professional services organizations or teams looking for the latest conversations around Service Delivery best practices.

In each episode, host John Litterick interviews a leader in professional services. We’ll talk about specific challenges faced by service delivery teams and how they were resolved. If the title, “accidental project manager” has ever applied to you, you’ve found the right community.

Welcome to the spreadsheet hit the fan!