How Intrahealth optimized resource planning with Birdview PSA

Challenges

Before adopting Birdview PSA, Intrahealth relied on a combination of unconnected tools for project/task planning, time tracking, resource management, reporting and documentation. These tools operated in silos, leading to inefficiencies in supporting the organization and overall marketplace growth objectives. The lack of a centralized system made it difficult to track resource utilization, forecast project needs, and ensure time tracking compliance. With increasing operational complexity and a growing need for improved visibility across departments, Intrahealth recognized the necessity of a comprehensive PSA tool. They sought a scalable solution that could integrate multiple functions into a single platform, streamline workflows, and enhance decision-making at both operational and executive levels.

Lack of a centralized system

• Intrahealth relied on multiple disparate tools for project tracking, resource management, and reporting, leading to inefficiencies and a lack of visibility.

Inefficient resource planning

• The absence of a dedicated resource management tool made it difficult to track resource availability and utilization.

Time tracking and compliance issues

• Employees struggled with compliance in submitting time-tracking data due to the complexity of existing tools.

Scalability and implementation speed

• Intrahealth needed a solution that could be implemented quickly and scaled efficiently without extensive customization.

Customization and globalization needs

• The organization required a system that could accommodate different jurisdictions, such as varying statutory holidays across regions.