Once Birdview PSA (formerly Easy Projects) was implemented, the ICOM team made a rule. All requests are now submitted only through Easy Projects and, based on the specified rules, are automatically assigned to the appropriate staff member. The need for double entry was completely eliminated. As a result, they were also able to decrease miscommunication and the number of searches. With records and an audit trail for everything within one place, Birdview PSA proved to be an indispensable tool for SOX compliance.
ICOM was able to save at least 10 minutes per request for team members and about 5 minutes per request on manager’s time. That’s a savings of approximately $45,000 a year. Birdview PSA is now recommended for use in other departments.
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