Improving Reporting and the Use of Resources for Local Government

Solution

• Customization

  Thanks to role-based permissions, the team was able to assign levels of access by roles, which, as a result, helped clean up data.

• Resource management

  Birdview PSA resource management tools provide the organization with full real-time visibility into its resources. As a result, the team evens out the workload by being able to better see what activities/tasks its members are assigned to. It also helps to ensure none of the team members, especially high performers, are overloading.

• Custom reports

  Thanks to the BI-powered reporting features, the team can now create accurate reports to share with the rest of the organization and clients. These data can also be easily analyzed and used for further decision-making. For instance, based on reports on resources, managers can evaluate where the team is over/understaffed and can make changes.

• Time tracking

  With the Birdview PSA time tracking capabilities and My Assignments feature, teams can easily log their time, manage their daily activities, and focus on tasks that matter the most.

• Custom forms

  With the help of Birdview PSA, the team builds a customized intake form for projects. This has improved the data used to create projects, assign staff, and track activities and sub-activities.