Customer Success Stories

The UOIT Saves over 3h/Day on Project Setup and Reporting

Challenges

Lack of solutions to support growing demands

The demands on the customer’s communications and marketing department were growing exponentially, while resources were staying the same.

No insights into activities across multiple departments

The UOIT needed to start applying a value to the work that its team was doing, but didn’t have a system that could help track the activities of all team members.

Lack of simple reporting solutions

The organization needed to generate reports of its project output but existing solutions made reporting time-consuming and non-effective.

Solution

Customization
The Birdview PSA automation through project templates for repeatable projects helps significantly reduce project setup time and administrative stress.
Business Intelligence
The UOIT required a solution that was responsive, easy to use, and able to organize every aspect of the customer’s work. With the Birdview PSA BI capabilities, the customer received it all.
Resource Management
Birdview PSA offers a low-maintenance but robust resource management solution that can capture all project requests in a central location and provide insights into the organization's current resource availability.
Custom Reports
The capability of EP to generate the custom reports the customer needed was the key. The reporting system is easy to use and provides everyone only with relevant and up-to-date information.

Results

The UOIT has found Birdview PSA (formerly Easy Projects) to be able to keep up with the organization’s workload without adding extra “work” to its days. The team is now able to provide reports with a faster turnaround time, thus better showing the success, hard work, and output of the team’s materials.

Resource optimization and allocation became more efficient and managers saw a reduction in duplicated efforts on some projects between the team members. Their accountabilities are clear and easily tracked with EP. It allows managers to track timelines, manage priorities, better plan future projects, and ensure that everyone on the team is accountable for their work and communicating in one central location.

The University of Ontario Institute of Technology delivers a leading-edge learning environment that uniquely combines academic knowledge, research opportunities, hands-on skills, and vibrant student life. More than 10,000 undergraduate and graduate students from over 65 countries are taught by world-class professors who are experts in their field.