Customer Success Stories

60% Increase in Productivity When Using Birdview PSA

Challenges

Complex reporting system

For a company this large, with multiple entities that have come together, reporting has always been a challenge. Data was scattered and accessing it from multiple systems was time-consuming and inefficient.

Low team’s productivity level

CenturyLink’s productivity suffered and the company’s leadership didn’t have the visibility it required.

Lack of visibility into operations

The company’s leadership didn’t have enough information on key processes and operations, thus making it impossible to provide accurate answers to any inquiries.

Solution

Workflow automation
Since CenturyLink is comprised of multiple companies, it’s crucial to introduce workflow automation to unify business operations and put every single participant of the organization on the same page.
Project tracking
Multiple projects require a lot of attention. Birdview PSA makes it easier to plan, create, manage, and track numerous projects at the same time within a single platform and without the need to switch between multiple tools.
Business Intelligence
The Birdview PSA BI functionality is aimed at delivering more visibility into CenturyLink’s business processes, thus providing its leadership with data needed for efficient decision-making and business management.
Custom reports
Custom reports make it easier for an organization of multiple entities to retrieve and analyze large amounts of data. CenturyLink can now extract data from different sources and unify it automatically.

Results

Birdview PSA (formerly Easy Projects) has helped CenturyLink create custom reports that have enabled its team to pool data and provide real-time metrics to executives within a minute’s notice. Being able to collect data from multiple systems and house it in one system where everyone can see it is extremely valuable.

Reporting is now easy, leadership has full visibility and answers to inquiries within minutes. Through faster billing and a smoother intake process, CenturyLink improved its cash flow.

CenturyLink is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers around the world. Through its extensive global fiber network, CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers.

Industry
Telecommunications
Department
Escalation Management
Team Function
IT Department
Employee Size
10,000+

What was replaced

Multiple reporting systems

60%

increase in productivity
40%

increase in project initiation
35%

increase in project execution
15%

decrease in delivery to cash time

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Challenges

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