A client-facing project manager is the person who represents the project team to the client and ensures that the client‘s needs are understood and respected. Unlike internal project managers, they spend much of their time communicating directly with the client and managing expectations.
Their role is to translate client requirements into clear tasks for the team, run meetings, manage budgets and timelines, and handle scope changes as projects evolve. For example, in a software company building an app, the client-facing project manager explains technical details in plain language, gathers feedback, and ensures the team makes the necessary adjustments.
📚 Read more: Project Leader vs. Project Manager: Descriptions and Differences
The true value of this role lies in building trust. A client-facing project manager ensures delivery is not only on time but also aligned with the client‘s vision and priorities.
With Birdview PSA, this becomes even easier. Project managers can share real-time progress reports and dashboards with clients, providing complete transparency. This openness reduces misunderstandings and reassures clients that their project is on track and in capable hands.
