PSA software tracks the KPIs that matter most for service businesses, giving managers a clear picture of performance and efficiency.
- Utilization rate
One of the most important metrics is the utilization rate, which shows how much of a team‘s time is billable compared to their total capacity. Closely connected is the split between billable and non-billable hours, a KPI that reveals whether staff time is used productively or spent on low-value activities.
- Profitability
Profitability is another critical area. PSA software measures project margins by comparing revenue with actual costs, enabling managers to spot issues early on instead of discovering them after the project has ended.
- Workload
Workload KPIs also play a role. By comparing planned versus actual hours, leaders can see whether tasks take longer than expected and adjust schedules before deadlines slip.
- Financial metrics
Financial contribution per person is equally valuable. Revenue per resource shows how much income each staff member generates, while availability and allocation metrics highlight whether the right people are assigned to the right work. On top of that, PSA tools often track forecast accuracy, comparing predicted demand with actual results so firms can refine their planning over time.
Together, these KPIs give managers a complete view of how well projects, people, and finances align. Instead of relying on gut feeling, leaders can make confident decisions based on reliable, real-time data.
