PSA Software for IT Services Teams

Why Birdview PSA

Birdview PSA unifies your IT service projects, teams, and financials in a single platform. Whether you're delivering IT managed services, infrastructure support, or custom software development, Birdview PSA ensures complete visibility, resource alignment, and control across every client engagement.

Controlled scope and project delivery

Gain full visibility into evolving requirements and control scope changes with structured change management, real-time updates, and integrated client communication.

Clear priorities and progress tracking

Use the centralized Activity Center to prioritize work across feature builds, support, and bug fixes, keeping everyone aligned at every sprint or milestone.

Balanced workloads and resource clarity

Match the right people to the right tasks based on real-time availability and technical skills, avoiding burnout and ensuring delivery capacity is always visible and optimized.

Accurate time tracking and profitability insights

Make time tracking seamless for IT teams and link actuals to budgets. Track margins, improve estimates, and ensure all billable work is accounted for.

Flexible billing and invoicing processes

Generate invoices based on approved time, expenses, and a billing model of your choice, whether you work with retainers, T&M, or fixed-price projects.

Standardized operations across all teams

Replace scattered tools with one platform. Standardize workflows and automate approvals, updates, and reporting to free time for high-value work.

Gain control over complex IT projects

Birdview PSA helps consulting teams stay on top of shiftiWith Birdview PSA, IT service teams can plan, track, and adapt, even as requirements shift. Manage sprints, align cross-functional teams, and keep every phase of the project visible and under control.

View real-time timelines, sprint progress, and backlogs across all teams
Handle evolving client needs without derailing budgets or schedules
Balance features, bug fixes, and support tasks using flexible boards
Support any delivery model, including Agile, Waterfall, or hybrid setups

Explore project management

Click on the Tabs

Table View
Gantt Chart View
Kanban View
Calendar View

Match the right people to the right projects

Gain full visibility into your IT service teams' capacity, skills, and availability. Birdview PSA helps balance workloads, find the right people for the task, and plan with confidence.

Assign team members based on real-time availability, certifications, and skill sets
Distribute and adjust work evenly using visual workload heatmaps and capacity views
Forecast hiring needs with demand planning and scenario modeling tools

Explore resource planning

Manage time, costs,
and billing — all in one place

Track time, control costs, and project profit margins

Birdview PSA gives IT service teams the tools to track time accurately, manage budgets in real time, and make smarter financial decisions.

Gain valuable insights from your team's billable and non-billable hours
Compare planned and actual budgets at the project and portfolio level
See which projects and clients drive the most profit to prioritize high-impact work
Prevent revenue leakage by linking time, tasks, and billing in one system

Explore budget and costs

Streamline invoicing and adapt to any billing model

With Birdview PSA, IT service teams can generate and customize invoices across retainers, milestones, or time and materials, saving hours of manual work.

Set custom billing rules to match client agreements and service types
Sync approved time logs and expenses directly into invoices
Eliminate manual work with one-click exports to accounting platforms, such as QuickBooks
Maintain full visibility into invoice status, history, and project context

Explore billing and invoicing

Simplify
collaboration across teams and clients

Birdview PSA helps IT service teams reduce busywork, stay connected, and keep everyone, from developers to clients, in sync.

Automate task updates and approvals to reduce admin work for developers
Use pre-built workflow templates to standardize how teams collaborate.
Centralize notes, files, and project communication to avoid misalignment
Keep stakeholders informed with free access to the Client portal

Explore collaboration tools

Frequently Asked Questions

1. What is Birdview IT PSA software for IT services?

Birdview PSA is a professional services automation (PSA) platform built for IT service teams. It helps manage every part of the project lifecycle, including tasks, resources, budgets, time, and team communication—all from a single system.
2. Why choose Birdview PSA for IT project management?

Birdview PSA helps IT teams stay on top of shifting client needs, balance workloads, and reduce delivery risks. It supports hybrid methodologies and connects with your existing tools to streamline planning and improve visibility at every stage.
3. What benefits does Birdview PSA offer for IT projects?

With Birdview PSA, IT teams can manage scope, timelines, and budgets more effectively. It improves coordination between teams, helps prevent burnout with smarter resource allocation, supports flexible billing models, and offers clear insight into project profitability.
4. Can Birdview PSA be customized for specific IT workflows?

Yes. Birdview can be tailored to fit your team's needs. You can customize task workflows, user roles, reporting, and project structures to match your internal processes and client requirements.
5. How does Birdview PSA improve communication for IT teams?

Birdview centralizes collaboration through shared workspaces, real-time project updates, and integrations with tools like Slack and Microsoft Teams. The built-in client portal also makes it easier to keep stakeholders informed and engaged.
6. Who is Birdview PSA for?

Birdview PSA is ideal for IT service providers, software development teams, and managed service firms. It works well for teams managing multiple client projects, flexible billing arrangements, and a need for real-time visibility into workloads and financials.
7. How does Birdview PSA help manage scope changes?

Birdview PSA lets you document scope changes, get approvals, and track their impact on budgets and deadlines. It also makes it easy to communicate updates with stakeholders, keeping projects aligned even as requirements evolve.
8. Does Birdview support Kanban, Waterfall, or hybrid project methods?

Yes. Birdview is flexible enough to support Kanban, Waterfall, or hybrid approaches. You can adapt workflows, views, and project structures to match the way your team works best.