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    • Birdview Project Management logo

      For internal teams seeking to enhance their project management and collaboration

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      For professional services companies aiming to streamline their entire delivery

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    • Project Management
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    • Learn how PSA works From sales handoff to billing: see the entire service delivery lifecycle
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Automate your professional services project lifecycle

Streamline every stage of your service projects, from intake, planning, and resource allocation to time tracking, client billing, and project closure.

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Here is how Birdview PSA supports and automates professional services project lifecycle

Service Delivery Process Flow Chart Sale & Project Intake Project CRM Planning Project Plan Execution Budget Team Schedule Monitoring & Control Status & Progress Updates Expenses Timesheets Accounting & Billing Invoice Resource Management Client Portal Submit Issues Submit Change Requests
  • Sales Process & Project Intake
  • Project & Resources Planning
  • Execution & Delivery
  • Monitoring & Control
  • Accounting & Billing
  • Project Closure

Sales Process & Project Intake

Align your sales and service teams

The first stage of the service project life cycle begins with the sales process and project intake. This stage involves identifying potential clients, assessing their needs, and determining the project’s alignment with the organization’s capabilities.

Birdview PSA helps shorten your sales cycle and start delivering services faster by automating data transfer from CRM, making project estimates more accurate, and simplifying the proposal creation.

  • Automate the sales to delivery hand-off

    With the integration between Birdview PSA and the CRM of your choice, new clients and projects are automatically created within Birdview PSA.

    Alternatively, the project intake process can be fully automated using Custom Forms or built-in templates.

    Explore sales to delivery hand-off
  • Get accurate estimates

    Your sales team needs to be able to quote with confidence in order to close the deal.

    With Birdview PSA, project or delivery managers can quickly create a full project plan that includes a budget, timeline, and available resources needed to complete a project.

    Explore project estimation
  • Automate proposals

    Birdview PSA can automate and simplify your proposal or contract creation processes.

    Key project details, including dates, milestones, budget, schedule, etc, can be automatically added to the document template from the project plan.

Project & Resources Planning

Create the ideal project and resource plan to maximize profit

Once the project is approved, the next step is to create detailed plans to guide the project through its execution. This includes timeline and budget estimates, resource allocation, and scheduling.

With Birdview PSA, your team can plan faster and more accurately. Your resource utilization will improve, and your profit margins will grow.

  • Create projects faster

    Project plan templates are perfect for situations that involve similar or repetitive projects.

    • Quickly estimate the timeline and budget by reusing your previous project plans.
    • Use the Interactive Gantt Chart to quickly create and adjust the project schedules.
    • Recacluate the entire project timeline with a single date change thanks to dependencies
    Explore gantt chart
  • Choose optimal resources

    • Identify the ideal resources based on job role, skills, availability, and fit.
    • Optimize the team’s workload to achieve the best result. User Interactive Resource Planning to identify and resolve over- or under-allocation.
    • Forecast resource demand with confidence. Compare future demand with current capacity and make proactive resourcing decisions.
    Explore interactive resource loading
  • Set realistic budgets

    • Get better at setting the right budget based on estimated labor costs, expenses, and historical data
    • Understand your project finances in real-time by leveraging additional metrics, such as Cost Variance, Work in Progress, ETA, and ETC Costs.
    More about budget tracking

Execution & Delivery

Deliver better results faster and more efficiently

The execution phase is where the project plan is put into action. During this stage, the majority of the work is carried out, and the project deliverables are produced.

Birdview PSA helps teams deliver amazing results by providing a better product experience, improving collaboration, and streamlining manual work. Teams work together more efficiently and achieve their goals faster.

  • Make your team more efficient

    Birdview PSA minimizes the learning curve by offering a personalized experience for each team member

    • Customize workflows based on each team's needs.
    • Set up a workspace based on user visual preferences (table, Gantt, Kanban, calendar).
  • Collaborate better

    • Keep the team and clients informed of project progress and upcoming milestones, reducing the risk of misunderstandings.
    • Keep project-related files and documents in one location for easy sharing and version control
    • Make knowledge transfer easy with centralized project information and versatile global search
    Explore collaboration
  • Streamline the approval workflow

    Use a powerful approval workflow that adds discipline and an audit trail to the delivery acceptance process.

    • Request and track approvals from multiple stakeholders.
    • Add annotations and instantly provide feedback when reviewing images
    • Support compliance requirements, with all key actions and changes being tracked via the audit log
  • Click on the Tabs
    • Work in progress
    • Table view
    • Gantt chart view
    • Kanban view
    • Calendar view
    Project tracking tool - table view
    Project tracking tool - Gantt view
    Project data - Kanban board view
    Project data - Calendar view
    Project tracking tool - table view

Monitoring & Control

Make data-driven decisions, stop guessing

Continuous monitoring and control are necessary throughout the project to ensure it stays on track. This stage involves tracking progress, managing changes, and making adjustments as needed.

With Birdview PSA, you gain real-time visibility into your entire delivery cycle, so you can keep costs and timelines under control and take proactive steps to deliver results on time and on budget.

  • Keep timelines, resources, and finances under control

    Birdview PSA comes with a variety of reports, dashboards, and indicators to provide you with real-time insights into all parts of your projects.

    • Leverage a variety of built-in Activity Center indicators to get alerts in case of a potential schedule slippage or risk to project health
    • Get the most out of available resources by quickly identifying overloaded and underutilized resources in projects.
    • Monitor actual project costs, profits, and revenue, compare them against the target baseline, and take corrective actions if needed
  • Make corrective actions faster

    • Use Business Intelligence reports to Identify potential risks before they become major problems.
    • Monitor progress and proactively manage risks with real-time project progress tracking
    • Always know your “estimated at completion” costs to ensure your projects remain in black
  • Keep your clients engaged and happy

    Increases customer satisfaction by embedding them into the service delivery process.

    • Make it easy for clients to communicate with your team and submit change requests with the Client Portal
    • Give clients control visibility by sharing project plan snapshots with them
    • Speed up delivery review process by automating and streamlining the approval process
    Explore client portal

Accounting & Billing

Bill faster and more accurately

As the project nears completion, the focus shifts to accounting and billing. This phase involves finalizing the financial aspects, including invoicing the client and settling any outstanding payments.

Birdview PSA simplifies and automates invoicing, helping companies eliminate billing errors, reduce bill-to-cash time, and increase billable amounts. It supports any level of billing complexity and speeds up invoicing.

  • Improve billing accuracy

    Accurate time and expense tracking can be a determining factor between a highly profitable project and one that loses money

    • Make it easy for your team to track time in the office or on the go
    • Review, approve, and lock timesheets to ensure historical accuracy
    • Streamline expense tracking categorized by projects, activities, OPEX/CAPEX, or any other criteria
    Explore Time and Expenses Tracking
  • Handle any billing complexity

    Choose the right billing model for every project. Birdview PSA supports various billing requirements:

    • Flat fee billing: Set a fixed cost for the whole project or a fee for specific tasks or milestones.
    • Time & material: Calculate project billing based on the billable expenses, time spent, and hourly billing rate.
    • Hybrid model: Combine billing methods when your projects require a mixed pricing strategy.
    Explore project billing and invoicing
  • Invoice faster, get paid quicker

    Get paid faster to ensure that your team, contractors, and vendors are paid on time. With Birdview PSA, you can:

    • Invoice projects directly within Birdview
    • Pull in time logs, expenses, flat fee activities, or custom line items
    • Streamline and shorten the delivery-to-cash timeline
    • Get paid faster to ensure that your team, contractors, and vendors are paid on time
    • Connect with 5000+ of your favorite financial, ERP, or accounting software

Project Closure

Learn from the past, improve for the future

The final phase of the project life cycle is project closure. This stage involves completing all project activities, delivering the final product to the client, and conducting a post-project review.

Use Birview PSA to document, analyze, and leverage lessons learned. As a result, your company can optimize the existing portfolio of projects, ensuring that you can select and execute projects that align with their strategic objectives, have a higher likelihood of success, and deliver maximum value.

  • Get better at risk management

    • Compare schedule and financial baseline targets with actuals to improve your future estimates
    • Review Business Intelligence reports to analyze what went wrong during a project and develop strategies to mitigate them in the future
    • Analyze the project’s resource utilization to find and fix inefficiencies and close skill gaps
  • Strengthen continuous improvement

    • Re-optimize portfolios based on lessons learned to increase the likelihood of selecting and executing projects that are more likely to succeed
    • Identify and resolve process bottlenecks across the entire organization using project closure scorecard reports and other BI insights
    • Optimize resource allocation by identifying areas where resources were underutilized or over-utilized in past projects.
  • Improve organizational learning

    • Improve the company’s service delivery success rate by creating a centralized knowledge base of lessons learned shareable with all project leaders
    • Build a culture of continuous learning by making it easy to create, review, and analyze past project performance reports
    • Simplify and shorten new employee onboarding through shareable project communication history and central file repository

We were able to standardize our processes through every stage of the project life cycle

Read Full Success Story

“By leveraging Birdview PSA, we were able to standardize our processes through every stage of the project life cycle while tailoring the system to fit our needs. By having all of our business systems and information integrated into one enterprise system source of truth, we can leverage powerful business analytics through custom Power BI reports.”

Erika Brown,
Director of Project Assurance and Controls
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Award winning Award winning Award winning
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Streamline every stage of your professional service project cycle

FAQ about professional services project lifecycle

  • The service project life cycle focuses more on managing projects for professional services companies, while traditional cycles typically emphasize internal project management.

  • Effective project life cycle management ensures projects are completed on time and within budget, leading to higher client satisfaction, repeat business, and overall organizational growth.

  • Challenges include resource allocation conflicts, scope creep, communication breakdowns, and managing client expectations.

  • The project life cycle provides a structured approach, ensuring that all project phases are managed effectively, leading to successful project completion and satisfied clients.

Products
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  • Resource Scheduling
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  • Budget and Costs
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